Termsand conditions

1. Basic liability and additional insurance

Most shipments are automatically covered. If a higher insurance amount is required, it must be indicated when the shipment is created. Additional fees apply. See rates for more details.

2. Cubing, measurements and parcel weight

Shipping fees are based on a minimum density per ft³. If the cubed weight is higher than the recorded weight, the cubed weight will be used to calculate the price.

Note 1: A parcel’s volume in ft³ is calculated by multiplying its dimensions (in inches) using the following formula: Length x Width x Height / 1728. See rates for more details.

Note 2: For parcel pricing, a class B, C, D or P (pallet) surcharge may apply.

3. Parcel weight

Nationex reserves the right to reweigh parcels using a scale approved by the Government of Canada. If the weight read by Nationex is greater than the weight shown on the bill of lading, a rate adjustment will be made.

4. Minimum weight per shipment

For each shipment, a minimum weight is assigned to every parcel. See rates for more details.

5. Maximum parcel weight and dimensions

For each shipment, the maximum parcel weight is 70 lb and 66 lb for shipments in Western Canada and with certain partners. The maximum volume is 15.99 cubic feet.

6. Dangerous goods (D.G.)

Goods considered dangerous that are entrusted to us must be properly identified and the associated forms duly completed. Additional fees apply. See rates for more details.

7. Oversized or non-conveyable parcels (NCV)

The following parcels are non-conveyable, must be identified with the stickers of the same name supplied by Nationex, must be declared in the shipping system and are subject to a surcharge:

• parcels for which at least one dimension (length, width or height) exceeds 35.99 inches (91.4 cm)
• parcels for which at least one of the two smallest dimensions exceeds 30.0 inches (76 cm)
• parcels over 70 lb (32 kg)
• parcels identified as “non-conveyable”
• cylinders/gallons
• dangerous goods identified as “toxic-corrosive”
• bulk items (tires, displays, etc.)
• items wrapped in plastic film or paper
• canvas or plastic bags
• parcels identified as “Fragile”
• parcels containing liquids

8. Parcels over 72 inches

If a parcel measures 72 inches or more, a special surcharge applies. Note: the non-conveyable parcel surcharge will also apply.

9. Freeze protection

Nationex offers a freeze-protection service. Shipments requiring this protection must be identified and registered when the shipment is initially created. Additional fees apply. See rates for more details.

10. Address modification

If Nationex cannot complete a delivery because a recipient’s address is incorrect or incomplete, additional fees will apply. See rates for more details.

11. Recipient absent, closed or unavailable

If the recipient is absent during the first delivery attempt, a second attempt is automatically made. Additional fees apply. See rates for more details.

12. Delivery cancelled or refused by the recipient

If the recipient refuses delivery, it will be returned to you automatically. Additional fees apply. See rates for more details.

13. Pickup unavailable

If the recipient is absent during the first pickup attempt, a second attempt is automatically made. Additional fees apply. See rates for more details.

14. Pickup cancelled or refused

If the recipient cancels or refuses the pickup, the request will be removed and no additional attempt will be made. Additional fees apply. See rates for more details.

15. Rural route or isolated point

Nationex reserves the right to impose a surcharge on destinations considered to be located on a rural route and/or at a very isolated destination. See rates for more details.

16. Residential delivery

If the recipient’s address is considered residential, fees may apply. See rates for more details.

17. Waiting time

If a delivery requires an excessive amount of waiting time, fees (in 10-minute increments) will be added to the shipment’s initial rate. See rates for more details.

18. Delivery appointment

If an appointment is required to complete a delivery, fees may apply. Appointment fees may vary and are available upon request.

19. Fuel surcharge

A fuel surcharge may apply. It is set weekly. Nationex’s current surcharge is available on Nationex’s website (with username and password) and in the NatConnect 2 shipping software*.

20. Remote destinations

Some destinations are considered remote and carry a surcharge. To find the rate in effect for a destination, please refer to the NatConnect 2 shipping software or Nationex’s website*.