Terms and conditions

1. Basic liability and additional insurance

All shipments are covered up to an amount equivalent to $2.00/lb. If necessary, additional insurance must be entered while creating the shipment. Surcharges may apply. Please see rates for further details.

2. Cubing

Rates are based upon a minimum density. If the cubed weight is higher than the actual weight, the cubed weight will be used to calculate the rate of the shipment.

Note: The volume (in cubic ft) of a parcel is calculated by multiplying its dimensions (in inches) according to the following formula: Length X Height X Width / 1728. Please see rates for further details. For piece rates, a class surcharge may apply for parcel over 4,0 cubic foot and or 65 lbs.

2.1. Reweighing

Nationex reserves the right to reweigh every parcel with their Canadian government approved scale. If the weight read on the scale is higher than the declared weight, a rate adjustment will be made.

3. Minimum weight per shipment

For every shipment, a minimum weight will be assessed to every parcel. Please see rates for further details.

3.1. Maximum weight per piece

For every parcel, a maximum weight of 70 lbs and maximum volume of 15,99 cubic feet is accepted. Nationex reserves the right to refuse to deliver a parcel based upon its size and weight.

4. Cash on delivery service (C.O.D.)

Nationex offers the possibility of collecting an amount during the delivery. The amount to be collected can be paid in: cheque, cash or postal order. Surcharges may apply. Please see rates for further details.

5. Unavailable C.O.D. payment

If we are unable to complete the c.o.d. collection during the 1st attempt, a 2nd attempt is done automatically. Surcharges may apply. Please see rates for further details.

6. Dangerous goods (D.G.)

Merchandise considered “Dangerous Goods” that are shipped with Nationex must be duly identified and related forms must be filled out. Surcharges may apply. Please see rates for further details.

7. Oversized or non-conveyable parcels (NCV)

Oversized parcels (from 36’’ or more than 70lb), un-packaged parcels or parcels that cannot be put on a conveyor are subject to a Surcharges. Please see rates for further details.

8. Oversized lenght (from 100”)

Oversized parcels (from 100”) are subject to a special Surcharges. NCV charge also applies. Please see rates for further details.

9. Frost protection

Nationex offers frost protection service. A shipment that requires frost protection must be duly identified and mentioned during the original shipment. Surcharges may apply. Please see rates for further details.

10. Address modification

If Nationex cannot deliver a shipment due to a wrong or incomplete address, a Surcharges may apply. Please see rates for further details.

11. Absent consignee

If the consignee is absent during the 1st delivery attempt, a 2nd attempt is automatically done. Surcharges may apply. Please see rates for further details.

12. Canceled or refused delivery

If the delivery is canceled or refused by the consignee, parcels will be returned to sender. Surcharges may apply. Please see rates for further details.

13. Unavailable pickup

If the consignee is absent or the parcel not ready during the 1st pickup attempt, a 2nd attempt is automatically done. Surcharges may apply. Please see rates for further details.

14. Canceled or refused pickup

If a pickup is canceled or refused by the consignee, the request will be removed from routes and no further attempt will be made. Surcharges may apply. Please see rates for further details.

15. Rural routes

Nationex reserves the right to apply a Surcharges to destinations considered as rural routes or exceptionally isolated. Please see rates for further details.

16. Residential areas

If the consignee address is considered residential, a surcharge may apply. Please see rates for further details.

17. Waiting time

If a shipment requires an excessive amount of time to be delivered, a Surcharges may apply. Please see rates for further details.

18. Before 10.30 AM delivery

A “Before 10.30 am” delivery service is available at certain locations. Surcharges may apply. Please see rates for further details.

19. Delivery appointment

If an appointment needs to be taken to complete a delivery, a Surcharges may apply. Appointment rates may vary and are available upon request.

20. Fuel Surcharges

A fuel Surcharges may apply. The rate is set on a weekly basis. The actual fuel Surcharges is available on the Nationex website (with user and password) and in the NAT_Connect shipping software.

21. Beyond points

Some destinations are considered as beyond points and are subject to surcharges. To determine the zone that applies to your destination, please consult the Nationex website and/or your NAT_Connect shipping software. Please see rates for further details.

*Certain conditions apply. Please refer to the Nationex Client’s Guide.