Frequently asked questions

Customer service

Please contact the sender to request a change of address for delivery of your parcel.

The parcel tracking bar allows you to see all the information regarding the delivery of your parcel as well as the estimated delivery date. 

Track a parcel

Watch this video for more details about the tracking feature.

First, track the parcel by entering the shipment number, reference number, notification number or parcel number in the parcel tracking bar. You will see all the information available about your parcel. Then click on the 'Edit instructions' on the top right and answer the three questions. You can then change the delivery instructions and specifying where to leave the parcel.

Track a parcel

Watch this video to see all the details.

Please contact the sender for the procedure.

If you believe your parcel is lost or was delivered to the wrong address, you can contact customer service by filling out the form on the 'Contact Us' page. The Nationex team will research the status of your parcel, and customer service will follow up with you within 24 business hours.

Contact us

If you are the recipient, please contact the sender for more information on the status of your parcel.

Please enter the Nationex tracking number or one of these reference numbers in the tracking bar:

  • Shipment number (9 digits)
  • Parcel number (11 digits)
  • Notice of attempt number (6 digits)

If you are still unable to obtain the information you require, you can contact customer service by filling out the form on the 'Contact Us' page. One of our agents will contact you within 24 business hours.

Contact us

Deliveries are made during regular business hours, from 8:00 a.m. to 5:00 p.m. 

Please note that Nationex does not offer delivery and pick-up services on the following days:

Monday, February 21, 2022 (Family Day - Ontario only)
Friday, April 15, 2022 (Good Friday)
Monday, May 23, 2022 (Victoria Day)
Friday, June 24, 2022 (Saint-Jean-Baptiste Day - Quebec only)
Friday, July 1, 2022 (Canada Day)
Monday, August 1, 2022 (Civic Day - Ontario only)
Monday, September 5, 2022 (Labour Day)
Monday, October 10, 2022 (Thanksgiving)
Holidays, to be determined

Authorize Nationex to deliver parcels at your address without a signature.
Download Form

To connect for the first time to the Client Zone of the new website, enter the same connexion information (user and password) that you used in the previous version of the website*. Then, you will need to create your own connexion information by filling out the requested fields. Therefore, you will have your own connexion information instead of having the same connexion information for the whole organization like for the former website.

Watch the tutorial video for all the steps in details.

*If you do not have your connexion information anymore, contact: ventes@nationex.com.

Sales

Yes, due to our vast network, we offer fast delivery service everywhere in Canada. We deliver within 24 hours in most regions of Quebec and Ontario.

BAIE-COMEAU
BLAINVILLE
CARDINAL
CHATHAM
CHICOUTIMI
DRUMMONDVILLE
HULL
KINGSTON
MONT-LAURIER
OTTAWA
PARIS
PORT HOPE
QUÉBEC
RIMOUSKI
RIVIÈRE-DU-LOUP
SHERBROOKE
SAINT-HUBERT
SEPT-ÎLES
TORONTO
TROIS-RIVIÈRES
ST-GEORGES-DE-BEAUCE
VAL-D'OR

We have 20 warehouses and 3 sorting centres

Map

Our sorting centers are located at:

MONTRÉAL - 3505 Losch Blvd, Saint-Hubert J3Y 5T7 
QUÉBEC - 5155 John Molson Street, Quebec City G1X 3X4 
TORONTO - 7535 Bath Road, Toronto L4T 4C1

Map

You can fill out the form on the 'Open an Account' page. One of our agents will contact you within 48 business hours.

Open an account

You can fill out the form on the 'Open an account' page. One of our agents will contact you within 48 business hours.

Open an account

Yes, Nationex can serve anyone who has parcels to ship. You can fill out the form on the Open an account page. One of our agents will contact you in the next 48 hours.

See the tutorial video

Billing

IT

Other

Please contact the sender of the parcel.

Due to our vast network, we deliver everywhere in Canada.

Download the list of postal codes served.

Click on sur 'Career' in the menu, then click on the type of position that you are looking for (sorting facility or on the road / administrative). Then, you will get 2 options: to apply on an open position or to send us your resume.

Watch this video for more details.

Attention. This page should only be used if you do not have an account with Nationex and you want to ship “Collect” to a Nationex customer. If you do have an account with us, please use the “Ship” menu.

Note. We cannot open collect accounts in postal codes starting with A, B, C, D, E, P, R, S, T, V, X, Y

HOW TO START?

1. Send your coordinates to :   finance@nationex.com

  • Company name

  • Address

  • City

  • Postal code

  • Main Contact

  • Email

  • Phone

2. Nationex will create your web account for collect shipments

N.B. Your will receive an email with your username and password to start shipping. We will contact you to start the process.

WHAT SHOULD I DO NEXT?

3. Please connect with your username and password

4. Create your first “collect” shipments

  • To create collect shipment, please make sure to have the Nationex customer account number as well as its postal code to validate the shipment.

  • N.B. Parcels will be picked up on the next business day following the request. Transits for collect shipments are the same as regular shipments starting from the moment they are picked up.

N.B. The use of the Collect option is not available for 3rd party shipments nor for Economax accounts ( 5-digit accounts #). Thank you for your understanding.