Alerts and phishing
Will Nationex ever ask me for a payment or personal information?
No. Nationex will never ask you to pay or to provide personal information in order to receive your parcel. We already have everything we need to deliver it.
There is one exception: you may receive an email inviting you to add delivery instructions, such as where to leave your parcel. These instructions are optional and only help make your delivery safer and more convenient. You will never be asked for sensitive information such as a credit card number, a password or your Social Insurance Number.
How can I recognize a fraudulent message?
- It asks you to pay a fee, update a credit card or confirm your personal details.
- It pressures you to act quickly, for example by threatening to return your parcel to the sender.
- It contains spelling mistakes, an unusual layout or a low-quality logo.
It comes from a number or address other than the ones listed above.
Received a suspicious message? Here's what to do
- Do not click any links and do not reply to the message.
- Report it as spam or phishing to your email or mobile provider.
- Delete it.
- If you have doubts about a shipment, track your parcel directly on nationex.com or contact our customer service team.
Resources to protect yourself from fraud
To learn more about how to protect yourself from these types of fraud, visit the Canadian Anti-Fraud Centre website. The Get Cyber Safe website also offers useful information on email and text message phishing.
Our commitment
Fraudsters sometimes use the Nationex name and image to deceive people. We take the protection of your information seriously and monitor our network to keep it secure. If you are unsure whether a message really comes from us, please contact us before taking any action.