Our Client Zone allows you to track your parcel, modify1 an address or delivery instructions, cancel a shipment2 and print proof of delivery (POD) and labels via "Track and manage" page by clicking the 3 dots on the left of a shipment on the page:
See the detailed steps in this video.
Also, your requests (customer service, supply, claims, etc.) can be done via Contact us, in the menu.
Other videos:
- Manage your address book: video
- Ship a parcel: video
- See reports (fees, manifest, daily report of shipments): video
- First access: video
1possible only if the parcel is not yet on its way, otherwise you need to call our Customer Service
2possible only if you have the parcel handy (not on a pallet) and on the same day as the shipment was created, otherwise you need to call our Customer Service
Note that when a shipment reactivation is required after a modification or after an absent recipient, use the Contact us section in the Client Zone directly. This cannot be done without our intervention.
Please note that at all times and if you need help to use our website, you can write to us in the client zone via the Contact us. You will get a confirmation e-mail and a member of our team will do the necessary follow-ups with you thereafter.